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Client Care

Our client’s needs and requirements will always come first. Our firm’s success is built on our focus for providing excellent and consistent customer service to all. We are not complacent and constantly review the services we provide.

We feel proud of our behaviour and intentions towards our clients. We believe that clients are not just a means to financial gain for the business but they are an exquisite boom that needs extra care and should be treated as a family member. It is also our belief that if someone consults us for a legal assistance; it is not only that they require our services to get them justice but they also demand special attention towards their problems and that is why it is our pride to have such behaviour of self motivation and care.

We have excellent interpersonal skills which brought the interaction between our clients and us to better understand the issues and their resolutions quickly, cost effectively, efficiently and without any compromise. We believe in eminent client care and high standards of services through which we manage such arrangements and circles that our clients will not face such problems in the future.

We have invested in the latest and most up to date IT services available to our profession in order to provide an efficient and cost effective service. We provide an excellent environment for our staff to succeed, work and grow. In return they are keen to provide our clients with an approachable, supportive, first class service, always working towards a positive outcome with a view exceeding client expectations.

"We take the time to listen, understand and deliver workable solutions for our clients. We know that it can be an anxious time seeking the advice from a solicitor and so we work hard at putting clients minds at ease and we ensure all of our clients are communicated with effectively at all times. Likewise all enquiries are handled in a speedy fashion."

During these difficult economic times we are keen for our clients to receive the best possible service at the most competitive price. To this end, as soon as we are able, our clients receive a cost estimate relating to their enquiry. As it is often the case, it can be impossible for an overall estimate to be given in the first instance and so in those cases regular updates are given of the costs to date which will include a full breakdown of costs.

Some of our clients are anxious about costs and so we offer easy payment plans where it is needed. Please contact us at 0208 518 1956 for more information if this is an option you would be interested in.

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0208 518 1956

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M-R Solicitors LLP is registered in England & Wales.
Registered Office is 490 Larkshall Road, Highams Park, London E4 9HH. Companies House Partnership. No. OC354830.
Authorised and Regulated by the Solicitors Regulation Authority.
SRA Number: 552591 VAT Reg. No. 831 1052 79.